Department: Customer Service

Reporting Structure: Reports to Customer Service Manager

Job Summary:

We are seeking a friendly and customer-focused Customer Service Representative to join our team at Royz Group. The Customer Service Representative will be responsible for assisting customers, resolving inquiries and ensuring a high standard of service. This role requires excellent communication skills, patience and a strong commitment to customer satisfaction.

Responsibilities:

• Respond to customer inquiries through phone, email and other channels
• Provide accurate information about company services
• Resolve customer complaints and service issues
• Follow up on customer requests and concerns
• Maintain accurate customer records and service reports

Qualifications:

• Bachelor’s degree or equivalent qualification preferred
• Previous customer service experience is an advantage
• Excellent verbal and written communication skills
• Strong customer-focused approach
• Ability to handle difficult situations professionally

Skills:

• Excellent interpersonal and listening skills
• Strong problem-solving abilities
• Proficiency in Microsoft Office and CRM systems
• Ability to multitask and prioritize requests
• Positive and professional attitude

Benefits:

• Accommodation Allowance
• Transportation
• Health Insurance
• Performance Bonus
• Annual Paid Leave & Holidays
• End of Service Benefits
• Professional Development & Certifications