Department: Client Relations

Reporting Structure: Reports to Client Relations Manager

Job Summary:

We are seeking a professional and customer-focused Client Relations Executive to join our team at Royz Group. The Client Relations Executive will be responsible for developing strong client relationships, addressing customer requirements and ensuring high levels of client satisfaction. This role requires excellent communication, coordination and problem-solving skills.

Responsibilities:

• Develop and maintain relationships with clients
• Respond to client inquiries and service requests
• Coordinate with internal teams to resolve client issues
• Follow up on projects, services and client requirements
• Maintain accurate client records and reports

Qualifications:

• Bachelor’s degree in Business Administration or related field
• Previous client relations or customer service experience
• Strong communication and interpersonal skills
• Customer-focused and professional approach
• Ability to handle challenging situations effectively

Skills:

• Excellent relationship management skills
• Strong communication and presentation abilities
• Problem-solving and negotiation skills
• Proficiency in Microsoft Office and CRM software
• Ability to multitask and prioritize tasks

Benefits:

• Accommodation Allowance
• Transportation
• Health Insurance
• Performance Bonus
• Annual Paid Leave & Holidays
• End of Service Benefits
• Professional Development & Certifications