Department: Customer Service

Reporting Structure: Reports to Call Center Supervisor

Job Summary:

We are seeking a professional and customer-focused Call Center Agent to join our team at Royz Group. The Call Center Agent will be responsible for handling customer calls, responding to inquiries, providing accurate information and ensuring a positive customer experience. This role requires excellent communication skills, patience and the ability to handle multiple customer interactions.

Responsibilities:

• Handle inbound and outbound customer calls
• Respond to customer inquiries and requests
• Provide accurate information about company services
• Record customer interactions and update information
• Escalate complex issues to the appropriate department

Qualifications:

• Bachelor’s degree or equivalent qualification preferred
• Previous call center or customer service experience preferred
• Excellent verbal communication skills
• Good computer and typing skills
• Ability to work under pressure

Skills:

• Excellent telephone etiquette
• Strong interpersonal and listening skills
• Customer-focused approach
• Ability to multitask and prioritize calls
• Proficiency in CRM and Microsoft Office

Benefits:

• Accommodation Allowance
• Transportation
• Health Insurance
• Performance Bonus
• Annual Paid Leave & Holidays
• End of Service Benefits
• Professional Development & Certifications